Frequently Asked Questions
Here are our most commonly asked questions by customers. If you don’t find the answer you are looking for, contact our team today!
How do I know if I have an RFID, magnetic or iButton key?
We copy many types of keys including RFID, iButton
To properly identify your key please use our wizard linked below. It is a guided process that will help you determine if we can copy your key and which options are currently available.
Is it legal to copy my key?
What a surprise! Our legal counsel says we cannot answer this question but here is what we can say.
We have been in business since 2013 and have copied thousands of keys without any legal issues reported by our customers.
CloneMyKey
There is a number printed on my key, can you use it to make a copy?
Yes, with our Snap N’ Send
General Key Copying
Is it possible to copy a key fob?
Yes, it is possible to copy most key fobs currently used in the market today. Some key fobs are easy to copy while others take specialized equipment. When you copy a key fob the original key fob must stay activated for the copy to work. Some newer key fob formats use encryption making them more difficult to copy while a select few formats are still impossible.
HOW DO I PLACE A REORDER?
- Sign into your account and navigate to the Stored Data section on the main menu.
- Find the key data you would like to use from the list of keys you have stored.
- Click Re-Order button next to the key data you would like us to use.
- Select the blank key you’d like and complete checkout.
- Leave the rest to us! Your new order should ship within 1 business day.
If you have questions please contact us
IS YOUR ADDRESS A PRIVATE MAILBOX? DO YOU HAVE A REAL OFFICE?
If you’d like additional verification simply search our address in Google or lookup our D-U-N-S information.
What happens if my key gets lost?
We have strict processing procedures to ensure any keys we receive gets sent back to their owner. If the unthinkable does happen we have an insurance policy that covers replacement costs up to $265.
Delays during shipping are rare but do happen, in 2016 our outgoing domestic delay rate was slightly less than 3% — with most delays only being 1 business day. If you experience a delay when receiving your package we will work directly with the shipping service to resolve the issue.
Can you copy car key fobs?
At CloneMyKey we don’t offer the service of duplicating car keys, but we often receive inquiries about where to do so.
What does the outside of your packages look like? Is your company name on it?
We do not have any advertisements on the outside of our packages and abbreviate our company name on the return address.
What happens if you cannot clone my key?
For our mail-in service we have the ability to test most formats before they leave our facility to ensure they are a working copy of your original. If we find out that we cannot successfully make a working copy of your key we will return your original and refund your order. Any upgraded shipping selection will still be used to return your key which will be deducted from the refund.
Please be aware there are several keys our service does not support. Our key copying wizard will help you identify your keys format to ensure it’s compatible with our service. Also, always make sure to use a working/activated original key with our service. If the original key that we use to make copies ever gets deactivated all copies will stop working. Deactivation often happens if a tenant every moves away or reports the key lost or stolen.
We do offer a full 30 days to test your new key(s). If they don’t work or you aren’t satisfied simply send them back for a refund.
Can you clone parking garage passes?
Yes, we often can clone parking passes if the format is listed on our compatibility page. Please be aware that many parking system use a feature called anti-passback which tracks if the vehicle is inside the garage or not. If this feature is enabled then any copied passes will still only allow one vehicle in at once. If you are required to scan your parking pass to exit the garage there is a high likelihood that the anti-passback feature is being used.
Please note, we can only duplicate parking passes that are listed on our compatibility page. Many parking passes use technology we cannot copy. If your parking pass works at distances greater than 12 inches there is a high likelihood we cannot copy it.
Can you copy two key fobs into one?
Unfortunately due to how RFID access control technology works it is impossible to copy two key fobs into one. If you are currently struggling with a heavy key chain we do offer ultra lightweight key fobs that could help reduce your overall weight.
What happens if you destroy my key while processing it?
While our equipment is specifically designed to prevent this, we offer up to $265 coverage per original key for replacement.
How long does it take to clone my key?
For our Snap N’ Send
For our mail-in service any order received before noon (Mon-Fri) is typically processed and shipped same day. Our optional rush processing will guarantee they are shipped the same day received. Standard processing orders are also still likely to ship the same day but could be held overnight if we receive an unexpected amount of volume. If overnight shipping is used both ways it’s possible for a customer to be without their key for less than 48 hours.
Review our overall turnaround time diagram
Is bulk purchasing offered?
Our bulk discounting starts when 2 or more keys are purchased together. The greater number of keys purchase increases the discount percentage.
If you need to place an order for more than 50 units, please contact us.
WILL YOU KNOW IF THE CLONE WILL WORK BEFORE SHIPPING IT TO ME?
For our Snap N’ Send
For our mail-in service we have the ability to test nearly all formats to confirm they are a fully functioning copy.
We do offer a full 30 days to test your new key(s). If they don’t work or you aren’t satisfied simply send them back for a refund.
IS MY KEY COMPATIBLE?
Please use our order wizard to determine if your key is compatible with our service.
I found a Chinese company offering a product that can copy RFID keys for $12. Why would I use CloneMyKey.com LLC?
It’s true, there is a device being offered by Chinese websites that is capable of cloning one specific key type. This key type was widely used in the 90s but is rarely used today.
Will security know I'm using a clone?
To the access control system it appears identical to the original. However, most of our keys do not look visualy identical to your original key. We do offer visually identical keys for select formats through our Exact Match
If my original key is deactivated will my clone still work?
A cloned key carries an exact copy of the data on the original key. If your original key is deactivated, both keys will stop working. Deactivation often occurs when a tenant moves away or reports the key lost or stolen.
I LIVE IN MADISON, WISCONSIN. Can I come to your office?
Yes, our office is located at 30 W. Mifflin St. Suite 903 Madison, WI 53703. Our walk-in key copying service is by appointment only. Schedule your visit
MY KEY DOESN’T WORK. WHAT DO I DO?
We’re sorry your keys are not working! We will work with you to get the problem resolved. Please visit our Help & Support page to view common solutions and to contact us regarding this issue.
HOW WILL I KNOW WHEN YOU RECEIVE MY KEY?
For our mail-in service, once your key arrives at our facility you will be automatically notified by e-mail. You will be notified again once the duplication process is complete and also be provided tracking information when your order ships.
Can CloneMyKey clone every type of key?
We support most RFID keys currently in use today. However, due to advanced encryption and other factors there are several we do not support. To determine if we support your format, please use our key copying wizard.
HOW DO I PLACE AN ORDER?
For the security and privacy of our customers we only accept orders through our website. To get started please use our online ordering wizard to review the available options for your specific key.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries. Please review our shipping page.
WHAT SHIPPING OPTIONS DO YOU HAVE FOR CANADIAN CUSTOMERS?
Please review our shipping prices to Canada here.
I own a retail store and would like to host your key fob cloning services, is this possible?
Yes! Please contact us for more information.
Do you provide consulting services for property managers using key fob access control?
While it’s not our main service we have provided both onsite and pre-implementation consultation for several customers. Please contact us for more information and also see our blog article regarding smart access control polices.
We just purchased an apartment building and were only given several key fobs, can you make additional keys for us?
Simple answer is yes but you may first want to consider another option. All of our clones work off of one original key, which if disabled will also deactivate all clones. This will limit your systems ability to act similar to a traditional metal-key based system and not allow you to take full advantage of the features associated with RFID access control.
For this reason, we first suggest you attempt to reset the access control system to give you the ability to authorize new keys. Having the ability to authorize new keys will give you full access to the features associated with access control and also likely be the most cost effective long-term.
If your system is not able to be reset and remains locked-out, please contact us to find out what alternatives we may be able to offer.
How can I protect my apartment, condo or HOA against past tenants using cloned keys?
It’s not as hard as many may think to protect against cloned keys. Please see our blog article about how to properly manage proximity RFID access control systems and guard against previous tenants with cloned keys.
Do you clone credit cards?
No, we do not clone credit cards or keys used for the purposes noted below. We reserve the right to refuse any order we feel violates these guidelines:
Credit Cards
Government/Military Identification
State Issued Identification
Student Identification Cards
Keys that appear to be linked to financial accounts of any kind
Can you clone a key from an already cloned key?
Yes, we are able to pull the necessary information off any key that our company has made to make more working copies. We also store your key data. If you originally purchased the key from us you likely can order additional keys through your account panel as a re-order.
Can you use your phone as a key fob?
How much does it cost to replace an apartment key fob?
How much does it cost to copy a key fob?
CloneMyKey
30 W. Mifflin St. Suite 903
Madison, WI 53703 USA
Appointment Required